Application Support Engineer

Our client is an international, PCI DSS-certified payment service provider in a Software as a Service (SaaS) mode. By relying on the latest payment technology stack, they release financial institutions from legacy systems and boost their time-to-market for innovative products and services.
In Riga, they have a core team for SaaS service provisioning to global customers. Multi-region cloud installations, clients in different geographies, 99.98% availability, and security defence-in-depth with compliance with PIN Security, EU DORA, SOX, ISO 27001, and 22301. Only a few organizations in Latvia have such a top-level IT landscape.

As an Application Support Engineer, you will specialize in the Way4 payments processing application and its underlying platform technologies. The Application Support team is responsible for deploying, maintaining and configuring various application modules and together with the IT Infrastructure Team and Cloud Security Engineers are responsible for achieving high availability of their SaaS service.

What You Will Do:

• Assess impact, plan, and implement application patches and releases.
• Continuously monitor application health and availability, driving improvements where needed.
• Act as a key member of the incident response team, resolving critical incidents efficiently.
• Debug and resolve application defects in collaboration with the development team.
• Participate in integration, functional, and stress testing for application updates and patches.
• Manage and troubleshoot regular application processing tasks, ensuring smooth operations and performing routine maintenance.
• Implement and manage application configuration changes according to change orders.

Minimal Requirements to Apply:

• Previous experience in supporting software application/s, primarily designed for external users.
• Basic to intermediate proficiency in at least one of the following: SQL, scripting (e.g., Python, Bash), or any programming language (e.g., Java, Kotlin).
• Analytical and problem-solving mindset with strong organizational skills.
• Detail-oriented, responsive, and able to effectively prioritize tasks.
• Proficient in written communication in English.
• Self-motivated, with a desire for professional growth and the ability to work independently or collaboratively.

Preferred (Not Mandatory):

• At least basic knowledge of Linux and/or Oracle DBMS.
• Familiarity with application development processes in an Agile environment.
• Experience in financial services and/or payment industry.
• Knowledge of payment scheme specifications and processes.

What You Will Get:

• Flexibility to work from home up to four days a week, with one in-office team meeting day. Regular working hours.
• Support and financial coverage for learning and development opportunities to enhance your skills and stay current with the latest technologies.
• A salary of €3,000–4,500 gross depending on your knowledge and experience.
• A centrally located office in Riga, equipped with modern work equipment and space for bikes and scooters.
• Comprehensive health insurance.
• A mutually supportive and motivated team environment and a sensible, practical, and friendly management style.

Their tech stack (these are not requirements):

• Oracle Cloud Infrastructure, AWS & Azure
• Gitlab, Artifactory, Atlassian
• Kubernetes
• Ansible, Terraform
• Linux
• Zabbix, Elastic, Grafana
• Foundation DB, ClickHouse DB, OracleDB, Kafka
• JVM based applications
  
  

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